1. Introduction

Rides Buy & Sell World provides a platform to connect buyers and sellers globally. While the platform facilitates listings and communications all transactions negotiations and deliveries occur directly between users.

This Dispute Resolution Policy outlines the procedures responsibilities and guidelines for resolving conflicts or disputes arising from the use of the platform.

This policy applies to:

1. Buyer-Seller Disputes: Issues arising from transactions product quality delivery or payment between buyers and sellers.

2. Advertiser Disputes: Conflicts related to ad packages listing fees or platform services purchased by advertisers.

3. Policy Violations: Any account-related disputes unusual activity or prohibited conduct.

Important: Rides Buy & Sell World does not mediate financial transactions between users but provides a structured mechanism for reporting and addressing issues.

3. User Responsibilities

All users are expected to:

1. Maintain professional and respectful communication at all times

2. Keep records of all communications agreements payments and transaction evidence.

3. Report disputes promptly through the official support channels.

4. Provide complete and accurate documentation to support any dispute claim.

4. Reporting a Dispute

1. Users must submit a dispute report via Support Team within seven (7) days of the event triggering the dispute.

2. The report must include:

Full description of the issue

Payment confirmation or transaction details

Screenshots or supporting documentation

3. Incomplete reports may delay or invalidate the resolution process.

5. Platform Investigation Process

1. Upon receiving a dispute report the platform support and compliance team will review the documentation.

2. The platform may request additional information from the parties involved.

3. Based on evidence the platform may:

Facilitate a direct resolution between the parties

Provide recommendations or guidance for fair settlement

Implement platform-related actions such as account suspension warnings or policy enforcement

Note: The platform does not guarantee a financial settlement between buyers and sellers resolution may involve service adjustments or corrective actions only.

6. Appeal Process

1. Users may appeal the platform decision within seven (7) days of receiving the resolution.

2. Appeals must be submitted with additional supporting documentation if applicable.

3. The platform will review appeals thoroughly and the decision on appeals is final and binding.

7. Types of Platform Actions

Depending on the investigation the platform may:

Suspend or permanently ban accounts for policy violations or fraudulent behavior

Remove listings violating platform rules or illegal item regulations

Provide refunds or ad delivery adjustments (as per Refund Policy)

Recommend dispute resolution strategies for user-to-user conflicts

8. Limitation of Liability

1. Rides Buy & Sell World is not responsible for any financial loss damages or unsatisfactory transactions between users.

2. Users agree that all disputes are resolved at their own risk and the platform role is limited to support guidance and policy enforcement.

3. The platform does not act as an escrow agent mediator or guarantor for buyer-seller financial agreements.

9. Record Keeping

1. All dispute reports communications and investigations are securely logged for audit and compliance purposes.

2. Documentation may be used to improve platform security policy enforcement and user experience.

10. Compliance & Legal Considerations

1. All dispute resolution processes are conducted in accordance with applicable local and international laws.

2. Users acknowledge that platform policies may override informal agreements to ensure compliance safety and fairness.

11. Policy Updates

1. This Dispute Resolution Policy may be updated periodically to reflect changes in platform operations technology or legal requirements.

2. Users will be notified of significant updates via platform notifications or email.

3. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Information

For reporting disputes appeals or inquiries:

Rides Buy & Sell World Team

Phone/WhatsApp: +92333-4264677

Support Hours: 24/7

Acknowledgment:

By using Rides Buy & Sell World users confirm that they have read understood and agreed to comply with this Dispute Resolution Policy.